" How to avoid Grievances"
by the great Coach John Wooden

"1.  Get all the facts.  What went wrong not who is to blame.
2.  Stay Calm. Find the solution together. Do not permit emotion to take over.  We reason.
3.  Criticize in private.
4. Commend before and perhaps after you criticize. Helps save face.
5.  Keep your criticism constructive.  Criticism is to correct, help, improve, prevent - not to punish.
Treat all people with dignity and respect.
Any philosophy that can be put in a nutshell belongs there."

AZVC Conflict Resolution Policy

24 Hour Rule

§   Do not discuss a situation until after 24 hours have passed.  This allows coaches and parents time to carefully consider their words and asses the problem/situation.

Conflict Resolution
1.  DO NOT EMAIL about the concern or situation.  Call and make an appointment to speak directly with the coaches.

2.  Players are to speak to coaches first about the concern or situation

    **Make an appointment to meet at an appropriate time

3.  If the concern or situation needs further attention then the Parent may make an appointment with BOTH coaches to meet and discuss at a time other than before or after a practice.

        **Before discussing with coaches ALWAYS refer back to your expectations, procedures and rules that were outline in your first team meeting.

        **Do not discuss the situation with other players or parents on the team.  Dealing directly with your coaches is the only appropriate way to resolve the situation.

4.  If the issue is not resolved the head Coach will set up a meeting with the club director, coaches and parents.